# Frequently Asked Questions (FAQ) Welcome to the **Femorashop FAQ** page. Here you'll find answers to the questions we receive most often. If you need additional assistance, please contact us at **[help@femorashop.store](mailto:help@femorashop.store)**. --- # 1. Where do you ship? We proudly offer **worldwide shipping**. Delivery availability may vary depending on your location and local shipping regulations. --- # 2. How long does shipping take? Estimated delivery times are: * Domestic Orders: **3–7 business days** * International Orders: **7–21 business days** Please note that customs processing, weather conditions, holidays, and carrier delays may affect delivery times. --- # 3. How long does it take to process an order? Orders are typically processed within **1–3 business days** after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day. --- # 4. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available). Tracking updates may take up to 48 hours to appear. --- # 5. What payment methods do you accept? We accept secure payments through supported payment providers available during checkout. Available payment methods may vary depending on your country or region. --- # 6. Can I cancel my order? Yes, orders may be cancelled **before they are processed or shipped**. Once an order has been dispatched, it can no longer be cancelled and must follow our Return Policy. --- # 7. What is your return policy? We offer **14-day returns** from the date your order is delivered. Returned products must be: * Unused * Unworn * In their original packaging * Include original tags and accessories Please review our Refund & Return Policy for complete details. --- # 8. How will I receive my refund? Once your returned item has been inspected and approved, your refund will be issued to your **original payment method**. Processing times depend on your payment provider or financial institution. --- # 9. Who pays for return shipping? Customers are generally responsible for return shipping costs unless the return is due to: * A damaged item * A defective product * An incorrect order * Our error --- # 10. What if I receive the wrong or damaged item? Please contact us within **48 hours** of receiving your order. Include: * Your order number * A description of the issue * Clear photographs of the item and packaging Our support team will review your request and provide an appropriate solution. --- # 11. Can I change my shipping address after placing an order? If your order has not yet been processed, we may be able to update your shipping address. Please contact us as soon as possible. Once an order has been shipped, we cannot guarantee address changes. --- # 12. Are my payment details secure? Yes. We use trusted third-party payment providers to process transactions securely. Femorashop does not store your complete credit or debit card information. --- # 13. Do I need an account to place an order? No. You may be able to place an order as a guest if guest checkout is available. Creating an account allows you to track orders, manage your information, and enjoy a faster checkout experience. --- # 14. How do I contact customer support? We're happy to help. **Email:** [help@femorashop.store](mailto:help@femorashop.store) Our customer support team aims to respond as quickly as possible during normal business hours. --- # 15. Do you update your products regularly? Yes. We regularly add new arrivals, seasonal collections, and trending fashion products to keep our catalog fresh and up to date. --- # Still Need Help? If your question isn't answered here, please contact us at: **Femorashop** **Email:** [help@femorashop.store](mailto:help@femorashop.store) We'll be happy to assist you.